Privacy Policy

Effective Date: January 1, 2024

Introduction

Pete & Sons Body Shop ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that can identify you, including but not limited to:

• Full name and contact information (address, email, phone number)
• Vehicle information (make, model, year, VIN)
• Insurance information
• Payment information
• Communication preferences

Automatically Collected Information

When you visit our website, we may collect information about your device and usage patterns:

• IP address and browser type
• Pages visited and time spent on our site
• Referring websites
• Device information (type, operating system)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide auto body repair services, process estimates, and complete repairs
• Communication: To respond to inquiries, provide customer service, and send important updates
• Billing: To process payments and manage invoices
• Insurance Coordination: To work with insurance companies on claims
• Website Improvement: To analyze website usage and improve our online services
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, insurance companies)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of physical documents and digital records
• Encryption of sensitive data transmission
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of how we use your information
• Portability: Request transfer of your data to another organization
• Objection: Object to certain uses of your information

Cookies and Tracking

Our website uses cookies and similar technologies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for advertising (with your consent)

You can manage cookie preferences through our cookie consent banner or your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. The retention period varies depending on the type of information and applicable laws.

International Transfers

Your information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your data rights, please contact us:

We will respond to your request within a reasonable timeframe, typically within 30 days.